At TriFusion, we want everyone to have the opportunity to experience our group-fitness classes. One of our top priorities as your Fitness Coaches is to keep you committed to your goals and staying on track with your health and fitness.  To make sure we can accommodate everyone who wants to take classes, we are introducing our new group-fitness class reservation and cancellation policies for our clients/members and guests.

GROUP-FITNESS CLASS CANCELLATION POLICY
Now you made a reservation for a class but something comes up and you can’t make it. What should you do?

We get it, things come up, you don’t feel well, and your kids are sick; life happens. Cancel your reservation IMMEDIATELY by using our TriFusion App or website by navigating to your reservation details and selecting the session you are booked for and selecting Cancel Reservations. This is the ONLY way to cancel a class.

We will no longer be accepting messages via Social Media, emails, phone/text.

If you need assistance on understanding HOW to cancel a class, please let us help and show you. We are here to help and want you to feel as comfortable with the app and the cancellation process.

Please cancel reservations up to two hours of a class’s starting time and up to eight hours of the 5:30 & 6:15 morning classes so that someone else can experience the great workout. If you fail to cancel a reservation and/or don’t make it to class, we will charge a $10.00 “no show/late cancellation” fee*. (If there should be a sudden emergency within the two hour window, please contact us directly.)

Important notes:

• If you are ill and unable to attend your scheduled class, please let us know immediately to avoid the cancellation fee being charged.
• Pay per session/Drop In/Group Packages (not unlimited) not cancelled before the 2 or 8 hour window or client no-show will result in a forfeit of the reserved class; losing the session/class credit.
• You can check in 30 minutes before and up to 1 hour after class starts to avoid a no show fee. When using your cell phone you must be within 50 yards of the studio to check in
• If you check-in to your reserved class and are a no show a $25 fee will be imposed in addition to losing the session/class credit when applicable

If you have any questions, or for more information, please send an email to info@trifusionmethod.com, call us at 205.253.6448.